Seat Trouble: Peloton Pulls Back Millions of Exercise Bikes

Peloton, the popular fitness company, has announced that it is recalling about 2.2 million of its exercise bikes due to a seat issue that could cause injuries to users. The recall affects the Peloton Bike and Bike+ models sold in the US and Canada between July 2013 and May 2021.

In this article, you will read everything you want to know regard this issue.

According to Peloton, the seat on the bikes can detach unexpectedly during use, posing a fall hazard. The company said it has received more than 35 reports of seat problems.

Seat Trouble: Peloton Pulls Back Millions of Exercise Bikes
Snapshot of Peloton store outside logo

Peloton is urging customers who own the affected bikes to stop using them immediately and contact the company for a free repair kit. Customers can also request a full refund if they prefer. Peloton said it is working with the US Consumer Product Safety Commission (CPSC) and Health Canada to resolve the issue.

“We apologize to our customers for any inconvenience or frustration this recall may cause,” said John Foley, Peloton’s CEO. “We are committed to providing safe and high-quality products for our members and we appreciate their loyalty and support.”

The recall comes after Peloton faced a backlash over its handling of a separate safety issue involving its treadmills. In April, the CPSC warned consumers to stop using the Peloton Tread+ after reports of children and pets being injured or killed by the device. Peloton initially resisted the CPSC’s request to recall the treadmills, but later agreed to do so in May.

Peloton said the recall of its bikes and treadmills will have a significant impact on its financial performance in the current quarter. The company expects to incur about $165 million in costs related to the recalls, including refunds, repairs, and legal fees. Peloton also lowered its revenue forecast for the fiscal year 2021 from $4.08 billion to $3.9 billion.

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